Refund policy
Refund Policy
We want you to be satisfied with your purchase. If you experience any issues with your order, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the following conditions must be met:
-
The item must be unused, unworn, and in its original packaging
-
Proof of purchase (order number or receipt) is required
-
The return request must be approved before sending the item back
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your payment provider.
Non-Returnable Items
The following items are not eligible for return or refund:
-
Items damaged due to misuse, neglect, or normal wear and tear
-
Items returned without prior authorization
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
Shipping fees (if any) are non-refundable.
Late or Missing Refunds
If you have not received your refund after the stated processing time:
-
Please check with your payment provider first
-
Then contact your bank or card issuer
-
If the issue persists, feel free to contact us for assistance
Order Issues (Damaged or Incorrect Items)
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We may request photos or additional information to help resolve the issue as quickly as possible.
Contact Us
📧 Email: mialynn1222@gmail.com